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@jimmyjoejoe_jnr wrote:

I also have a customer inquiry lodged with AusPost I sent a registered parcel from Newcastle to Sydney (2.5hrs away)it has now been 10 days and tracking shows it went to Chullora to Vic then Qld now has been back at Chullora since Wednesday.The customer service person I spoke to told me they would investigate and get back to me in 10 days.I said what if its not found and she said "well its lost isn't it" no longer our problem.Not a very helpful attitude, I asked her name and she said I don't have to tell you and hung up.

If it can't be found I assume I have to refund,the buyer has been good about it but don't know for how much longer,I know I wouldn't be happy.

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I would post this experience to APs facebook page.  Take a screenshot of the tracking also for your records, and post the screenshot to their page.  You may get a different response.

If you don't - I would lodge a formal complaint - you can do this online.  You may like to include in your complaint a request for a supervisor to phone you to provide a more appropriate response.

Without fail, it is my experience, that AP cave under pressure and respond much more appropriately WHEN you have adequate evidence to back up their incompetence - you have the tracking record in this case AND when you are persistance in continuing to pursue an appropriate resolution..