The old offering free postage and bundling problem
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28-06-2016 12:06 AM - edited 28-06-2016 12:10 AM
I was an idiot and gave in to eBay's constant pestering automated emails about offering free postage as a way to enhance my exposure in search result. As my sales have ground to a halt over the past few months, I thought I'd give it a try. To my surprise, I had one sale earlier today and then another 7 - to one person.
I don't want to have to roll up 7 posters into 7 tubes addressed to the same person and put them all through individually at the post office. I can easily bundle them all into one tube for the price of a single poster's postage weight bracket, as I have normally done in the past.
When I send the invoice, putting in -50.00 (for example) into the "Seller discounts (-) or charges (+):" field and then clicking recaculate had no effect. (That field has always seemed useless anyway?)
So I'm thinking I tell the buyer I will refund them (after they pay) for the 6 overpaid postage amounts, minus eBay's 10% fees on the postage components for each item.
A stupid situation to be in, and a smart buyer could argue they shouldn't have to pay such excess to begin with and that they shouldn't have to cover the fees on each item. I know they agreed to the sale prices by committing to buy the items and they haven't requested an invoice yet or paid, so I think they are just as stuck as I am.
Any advice appreciated... thank you.