PS A few months back, we had another bidder who bought an item that was pick up only. We didn't offer him a cancellation & he said he could not pick up, was too busy, so he paid via paypal and insisted that meant we had to post (for no extra money mind you)

We said no.

My sister rang ebay and they said if he gave us a neg specifically for not posting, then it would be removed as it was clear in our ad the item was pick up only.

So if that is the case, you should be able to get your neg removed.