I had an email this morning from a buyer asking where her item was.  She had paid late afternoon of 10/7/12 and it is now 24/7/12, and she was disgusted in the very very slow service I offered.  I emailed back apologising for delay, and telling her I posted her item on 11/7/12 (quick turnaround), used click and send with tracking which is showing on her purchase, and the website showed it scanned on morning of 12/7/12,  and in transit on 23/7/12, nothing in between, has it been sitting on a shelf in a post office somewhere, waiting to be found and sent on.  She lives in WA and I am in Qld, but this seems a long time to be in transit.  I will no doubt get a neutral or negative from this buyer over something I can't control, by the tone of her email.  I am not sure how long it usually takes to travel this far, and buyer did not ask for express.  I don't usually have delivery problems, most arrive in great time.  think it is fair to be rated on a slow mail service.