punch*drunk I wouldn't hold my breath waiting for a result if you do decide to waste your time and put in a complaint.

On March 6th I ordered some items waited almost three weeks before I contacted the seller...not an ebay seller btw.

My parcel had been returned to sender, even though it was correctly addressed...the seller sent me a scan of the envelope to show this was so.

We both contacted AP and she was advised to resend BUT they could not guarantee that it would get to me..

Well..it was returned to sender again...by this time both the seller and I were ready to tear strips off AP.

I rang the delivery centre and told them that perhaps the sorter was putting it in the wrong post persons bag...my street name is very similar to another street approx 5k away.

We both complained again and were told that we would receive an email within TEN working says with the result of their investigation.

The seller eventually at my suggestion sent the item to my sons address, in the same delivery area, it arrived in 24 hrs.

That was mid April...with followup complaints every two weeks ....to this day I have not received any communication from AP...good thing I didn't hold my breath...I would be long dead now.

The seller lives less than 50k from my address in a major Victorian city.

If you advise me to complain again Alice I will seriously go and bang my head against the wall...might hurt but at least I would get a result...even if it was only a headache.