I can vouch that the investigation team are are little out of touch.

Paid for click and send tracking with sig - sent - not received - requested investigation a couple of weeks ago. Letter received today from Aust Post apology - etc etc and the following line

"the service that you have chosen does not require a signature on delivery"

On ringing Aust Post got the same   "sorry but your parcel was sent regular according to the system" - request to speak to team leader -  investigation reopened.

I have just had to send through all the click and send documentation to show Aust Post that signature was paid for and processed using one of  Aust Posts own systems.

Great investigation - that must have been !! the team apparantely have no way of identifying that a parcel is even sent and paid for with one of their own on-line systems.

Further, I had to forward scans of the Click and Send information to them - when I would have expected them to contact the Click and Send team for verification, which would have been a tad more appropriate given the errors to date.