Although all packages that are sent within Australia are supposed to include tracking, the reality is that many of the Post Offices where packages are lodged do not scan the packages.

I sent an item out on Tuesday and paid the extra for Signature on Delivery. When I checked the tracking today, it shows "no events found". I phoned the Business helpline and they said that Post Offices do not have to scan packages at lodgement. They said that the only requirement for tracking is to scan the packages on delivery.

But what happens in transit? I gave the customer the tracking number and he is now worried because of the "no events found" entry.

The rep on the Business Help Line said that if you specifically want tracking from lodgement, you must ask the staff to scan the package despite the fact that they are not actually required to do that. That sounds to me like telling them how to do their job.

To me, tracking should mean that you are able to track the package from the point of lodgement to delivery.

Unfortunately, I cannot use Click and Send or eParcel because of the size of the packages I send.

Bottom line is that you should not assume that the parcel you send is being tracked. You need to physically check that the staff actually scan the package.