"I don't think Australia Post has sufficiently trained its staff to handle the recent changes".

Sorry - you are wrong - but if you leave out the word "sufficiently" you have it right!!

My observation is that the only "training" that has been done for most operators has been poorly thought through circulars which frequently tell staff to do things which don't yet work!

For example: there was a bulletin that went to staff at PO's about two weeks ago telling them that all they needed to do when customers brought in C&S parcels was to scan the barcodes - the system would recognise them and process them accordingly. My PO was waiting for me so they could try it out - it didn't work (and still doesn't two weeks later). In the meantime they have reverted back to the method we told them about (courtesy of another boardie!!!).

The THEORY behind the changes is great - the implementation has been woeful and amateurish.