---

@juliew5030202 wrote:

It shows it sat in the post office for nearly a week before he picked it up, I sent on 4th, it arrived on the 5th, he picked up on the 11th.

I presume he then he sends his purchases (he makes many similar purchases) back to Hong Kong in bulk.

His first message to me was on the 23rd Aug.

Don't know how he had the time to get it to Hong Kong then to NZ if it is indeed my item.

 

 

 

---

My advice re the case that is now open, stick to the facts, you have evidence to support a case in your favour through the buyers messages, so stick with those facts, the things the buyer has admitted.  Refer to the buyers messages and that they do not even have possession of the item due to onselling to someone else outside of Australia.   

IMO do not jeopordize your chance to win the case by claiming to eBay things like the above bolded - these types of matters are just speculation,. 

Unfortunately it may be that the inititial customer service rep that you speak to is "unable to" resolve the case in your favour or advises something inappropriate.  If you are not satisfied with their response, politely (but insistently) request to speak to a supervisor. 

IMO do not attempt to argue it out with that initial rep, just escalate to a supervisor.    If a supervisor is unavailable, they may have to do another callback - worth the wait IMO.