I have all that info and it makes no difference. I have read complaint after complaint on the web about buyers claiming goods didn't arrive, goods were not as described etc etc and Ebay immediately refund the buyer with no investigation whatsoever. This is totally wrong. I actually had a friend sell a new item in a box and the purchaser claimed it didn't work. They got a refund and when the product arrived it had been opened and half used. A complaint by my friend to Ebay was a non event. It would appear Ebay is a great venue for dishonest buyers as they know there will be few, if any, questions asked. Buyers should have the option on the site to add insurance and if they don't then the risk is theirs. The problem is the insurance they get now is totally free and open for widespread abuse. Try it. Buy something and then open a case and see what happens. You'll get your money back no questions asked.