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@thecatspjs wrote:

 

BTW I find it unusual that paypal stated that the messages don't mean anything in relation to what the buyer said to the seller as they don't verify that the buyers actually resold and sent overseas - if they don't prove that, they reveal that the buyer is a liar and misled the seller to what happened to the goods.

 

 

 

 

 

 

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That's exactly what I thought, too. 

Without tangible evidence, what a buyer writes in a PayPal dispute isn't any more valid as proof than what they write in an eBay message, so how or why PayPal can treat it as such, without at least acknowledging the buyer has a history of lying about the situation and take that into consideration is - if nothing else - frustrating as h**l. The only way would be for it to be taken as legal testimony, which it isn't since that generally has to be included separately, eg in the form of a stat dec. 

To then have the rep turn around and - from what it looks like from where I'm sitting - tell the seller to scam the manufacturer like we've let the buyer scam you, is the icing on the cake (or rather, something less pleasant on top of something even more unpleasant). 

I still think the FOS is worth a call - if it happened that the buyer called PayPal and then acted upon their original advice with how they proceeded, it caused them to neglect uploading anything to the dispute and thus damaging their own case.