I bought some 60's/70's Capri cannisters a few years ago. The multicoloured ones. Very disappointed when I saw the AP purchased box had a muddy boot print on the top of it and the box was damaged. It hadn't been kicked, it had been stood on. Each cannister was packed to my standards, but the weight of someone standing on it was too much for the large flour cannister. I took it down to the PO and they had no hesitation in compensating me for the full amount (I showed them the listing).

They agreed the seller had gone above and beyond with packaging, but nothing could have held up to someone with large feet standing on it. I told the seller what happened and they wanted to refund. I said I'd already been compensated by AP and as far as I was concerned, they did everything right as a seller. I only let them know as a courtesy, after I'd left them glowing feedback. A few months later, someone was selling the single red flour cannister and I got it for a bargain price, even with postage (these sets in good condition can fetch a good price.......I bought them to use though as we had them when I was growing up).

There are quite a few people who need to learn how to package fragile items properly. I've heard so many stories at work. Sellers should take note of how the Chinese package things because they seem to know what they're doing. All the ones that I've bought from do anyway! I package stuff how I'd want it sent to me. I probably go overboard sometimes but better to overdo it.

Even taking the dispute/refunds out of the equation, broken items are such a waste of a good item. I don't like to see lovely things end up in the bin. I sell things that people can enjoy and appreciate, I don't want them thrown out because they're broken. Maybe one day that buyer might be able to onsell them and let someone else enjoy and appreciate them.