Thanks for the comments everyone. I have just put in a request to eBay. They must have changed something because the feedback removal is done by a different segment now and you need to email them directly.

As for the subheading, thank you for that because I had not picked up on that.  The manufactuer told me about a month ago that they wanted all USA orders so I changed it to " Posts to: Australia, Europe, Asia, New Zealand" through eBay settings, but must have forget to change that other part.