Hi guys, just got a response from customer support, below is the message

This message is in regards to your report about issues with Best match. I have received a response from our technical team today and I was assured that nothings wrong with our system with regard to Best Match. For more information on how to improve your ranking in the search results, please read this article:

http://pages.ebay.com/help/sell/searchstanding.html

Sincerely,