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on 01-12-2016 02:17 PM
This is Fishpond's Smartsell - the biggest rort going.
I sent 5 boxes to FP (au) using the reply paid.
All the books had ISBNs as I used my scanner & book catalogue program to keep track of what I sent.
First box was listed fine - but I did have to 'correct' 2 of the listings. They listed titles that I hadn't sent.(for which I was charged a 'barcode' correction fee...no amount of emails or complaints could get that changed...plus they couldn't tell me which books caused the fees...
The next 4 boxes were sent shortly after the first box listed. (June 2016)
Those books were listed...except for 34 books. I emailed them to advise that not all the books I sent were listed. No reply. I thought as I was a new Smartsell seller there might be a limit of the amount of books I could list. I emailed again in Aug 2016 (after some sales) to remind them of the missing 34 books. They replied that all my books had been listed under my Fishpond ID.
Armed with the ISBNs I searched Fishpond & found what looked to be MY books listed under 'Fishpond Smartsell' ID...but 6 out of the 34 were missing (presumed sold??)
I immediately emailed Fishpond.
Yep - those 34 books were indeed listed under the Fishpond ID. A system error I was told...yeah...right...
The remaining 'missing' books were then listed under my ID...BUT I was then charged another $9.95 box fee...
It took from 19/8 to 16/9 to receive the funds owing for the 'sold' 6 books & the refund of the incorrect 'box' fee.
What happens to the books that are supposedly donated to charity that you don't want returned due to the high courier costs???
They sell them under 'Fishpond Smartsell'
When I first looked at Smartsell it sounded fine. I looked at the current similiar Smartsell books & was fine with the prices they seemed to listed at.
Nobody mentions that Fishpond NZ lists your books at a fraction of the AU Fishpond price with 'specials' for NZ customers. (3 books for $10-$3.33 each, 5 for $15-$3.00 each, 10 for $25-$2.50 each)
I stupidly thought that the NZ Fishpond site would have comparable prices to AU with only currency conversion making the difference...
NOT SO.
If you're thinking of using Smartsell...DON'T