@cushioncovers wrote:
Thanks for your responses.
As an update, I messaged the buyer and asked her how she would like me to resolve the issue.
Her response was that I should "change the front photo to show what you actually get".
Sounds to me like they're disappointed, but don't necessarily want anything to be done about it other than an update to the listing.
With a listing like that, I'd probably show 4pcs in the main gallery image, possibly with the watermark saying 'random sample', and then have other images showing further examples. I'd also have the word 'random' in the title (if you didn't already), then if it's based on weight I'd say 100g (approx 3-4pcs fabric, with an average size per piece).
Alternatively, I'd make up a few pre-made lots and do a variation listing, allowing people to select the exact lot that they want from maybe 3-4 selections. Then, if one sells and I have another lot to list, change the images for the sold one and update the stock quantity. A little more upkeep, but should (hopefully!) avoid any disappointed or confused buyers.
