I hope you got somewhere with them eventually. You never get to speak with any Australian in our own country. The once off code can expired before you go through the exasperating situation of trying to understand all the recorded messages, going around in button pushing circles and then ending up with someone who can't help and can't even transfer your call to someone who can. So they give you another number to call and you have to go through the whole dreadful process again. Over 45 minutes. I guess one day they will realize what it means to provide collective responsibility to your customers and actually have people at your service who live and work in the same country you do. They might also see that the cost of labour following up inadequate responses by so many people in an uncoordinated chain, where no one person takes sole responsibility will be a poor over all economic choice in the long term. At the moment it's a complete joke. Vodafone is finding that out the hard way with it's massive class action it is facing based on dismal customer support and difficult to understand policies. Telstra is another company who never learns.