We sold a set of 6 Chairs at the beginning of December - buyer paid via Paypal - 1 month later we receive a chargeback for "unauthorsied Use of Card Card" we immediately phone the buyer who denied lodging this - tried to tell us her paypal account must have been hacked - she promised to phone them and her bank to sort this out but hasnt done so - she will not answer calls or texts from us - rang Paypal and lodged the claim and heard back tonight that we lost the claim due to no proof of delivery - the claim was never for item not received - I sent copies of text messages from her arranging pickup - I have lodged a claim with Financial Ombudsman as well - Paypal have charged back $3010 so our account has a negative balance that includes a $15 fee - I have checked her out on Facebook and she has photos of her family sitting on the chairs - should police be the next step as she is obviously just trying to get away with getting the chairs for nothing - I will add that as we are a retail store I have now arranged with Ebay to have Paypal removed as a payment option and will never accept payments through them again - has anyone else had a similar problem and how did you deal with it ?