digital*ghost
Community Member
In response to kopenhagen5

‎02-01-2017 09:41 PM - edited ‎02-01-2017 09:42 PM

@kopenhagen5 wrote:

 

 

But still with cancellations you get the eBay fee back and also the PayPal fee which is why I don't understand OP saying they are charged PayPal fees.

Because issuing a full refund to a buyer means that while the 2-odd percent fee rate is refunded back by PayPal, the seller pays the flagfall, which is retained by PayPal (it used to be refunded, but hasn't for a couple of years now).

 

That's 30c per transaction- you can refund a buyer less that 30c, but not via an eBay cancellation because that triggers a full refund... It might be possible to refund minus expenses, then process an eBay cancellation though (I've never tried it this way). 

 

I get maybe two cancellations a month on average, so for me it never really costs more than $1 a month in fees thankfully, so I write it off as just another one of those expenses buyer incur that are unrecoverable. (i.e. cost of doing business).

 

I can imagine if someone was getting so many cancellations as to rack up $30+ in fees (100 or more a month ? Smiley Surprised ), the situation would be exceedingly frustrating.