Hi Jamie,

I can't really add any more than what you have already done or what others have already suggested.

It's a tough slog early on and pretty much all you can do is to chip away at it and do the very best you can by your buyers to get that positive feedback score on the up.

We found early on that the best way to do it was to call and speak to the CSRs about it. But keep in mind that if you do this more often than once per month they are likely to get annoyed at you.