Hi all,

Thanks for your help so far, after much persistance i have managed to get into the details of the return.

The buyer has left me a comment (in spanish being that the item is going to peru) and a google translate says this

"Hello The article is what I needed, but there is a customs problem In my country there is a regulation where they prohibit the entry of auto.parts used, so sign a return document, I would like to know how to reach an agreement. I thank you for the attention . Manuel Ángel."

So it turns out he wants to return the item through something outside of his control.

my listings do say 'No Returns' but for this guy i do feel bad. He has bought an item in good faith and some gov red tape is stopping him recieving it.

I feel that i should refund the item price on return of the goods at the least. Although i don't have too i think it is the least i could do. (i'm getting soft)