Fastway are indeed the worst couriers. I have had 4 deliverys from them in the last year, all have arrived while I have been at work, and all have taken over a week for re-delivery.
The current package was delivered on the 4th, but nobody was available to accept the parcel. Fair enough. The calling card had a name and a mobile number to contact. The mobile did not answer so I SMS'd advising package number, address and that the calling card with authority to leave had been filled out and left, please re-deliver. Nothing happened over the next few days, so I took another look and this time filled out the redelivery request on the fastway web site. Its now been another week and nothing. No call, no information, no re-delivery attempt.
I called the Adelaide depot and spoke to a reporesentative who was polite and friendly and can re-print the ticket out with the redelivery instructions highlighted and leave it for the courier. But being Friday there is no chance i'll get it before another weekend passes. They advise I can collect from the depot, but they are not open outside of business days or later than 4pm and not open Saturday morning (which I could have done). So, I continue to cross my fingers and wait.
This is pretty typical. If the depot was open until midday on Saturdays at least we would have a fighting chance. Australia post LPOs are open at this time, as are all other couriers I have received packages from. The poor re-delivery service combined with the depots very limited open hours means another parcel is more than 10 days late after the first delivery attempt occurred.
If you are a seller, do not use fastway! If you are a customer and want timely service hope your package is sent via Australia post or a better courier.
