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@lyndal1838 wrote:

And if the buyer wins the dispute you will lose the money for all the items because it was paid as one transaction and sent as one parcel.

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A PayPal dispute is (generally) all or nothing, but eBay requests are (usually) on individual items, even when only one payment is made.

I had a buyer claim INR on one item, I refunded via the request, that request closed. A week later they opened an INR on a second item from the same order, again refunded (this was when I realised that the request and subsequent refund was only on one item in the order). That still left one item from the order, so I went in and refunded the last remaining amount from PayPal (no defects on the first two items, got a defect on the last one though >_> ) A similar thing occurred more recently for an INAD in one of two items in an order (they buyer didn't open any further requests, and refunding to close the request meant the item price plus X% of postage costs. eg if postage was charged, the P&H is always divided by the number of items in the order, and then that amount is added to the purchase price if / when the refund is issued).