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on 17-07-2012 09:31 PM
Wow! That is a lot of helpful feedback and advice, thank you all. I have emailed ebay, responded to paypal and also rang paypal yesterday.
ebay's advice was this:
"Thanks for contacting eBay.I personally think it is a bit strange for a satisfied buyer who has received the item to go for a Paypal unauthorized credit card claim.
What I can do is to explain further what a Paypal Hold is.
Payment Holds for eBay items is a joint feature in which eBay notifies PayPal of possible high risk listings when a PayPal transaction is completed for the listing.
PayPal may release the Payment Hold when one of the criteria is met:
- The buyer leaves positive feedback after receiving the item."
When I rang Paypal yesterday I quoted what ebay had emailed to me and asked if it was true, and the Paypal guy on the line said he would make a note in the file that the buyer had left positive feedback. He wouldn't say one way or the other if the positive feedback would make a difference to my case, just that he would make a note.