Please persevere as it is cheating you out of your hard earned money. If buyers like this feel they can get away with ïnternet shop lifting"they will continue to do so with other sellers.

 

https://ocsnext.ebay.com.au/ocs/sr?query=1476&topicName=Report+a+buyer&st=6&levelHierarchy=2a7a5

Do you have documentation from where you sourced your product? If so I would provide this to Paypal/ebay and state quite strongly with them that the item returned to you from the buyer is NOT the item you sent. Tell them you will seek legal advice as this a case of fraud by the buyer and the monies taken from your account is supporting their fraud!!

If you do end up losing I would recommend you lodgea case with The ACORN.
This is the Federal Police.
Once you have a case number provide it to eBay and the buyer.

eBay told me to refund this moring....

Please pay attenation to this seller REMOVED, a laptop dealer.
no technical support for personal buyer , ebay alway to told me they are vulnerable groups.

this time , the buyer is laptop dealer...sell same model machine , they give me a same result , bcause the evidence is not enough, the buyer close his shop for one month to avoid to contract form ebay..until 22/9/2017 they will open the shop.

email to him, he alway ask me to do refund...

 What a skilled liar.......

 

Cheers