@wellthatsabargain1968 wrote:
Some people are so rude they look at your add read your add then make a bid won it! Pay for it get it and then demands a refund claiming item is not as described even though the pictures are clear and persise and the item is exactly as described except for one word error! So you apologise and do full refund just to have a negative feedback left claiming your a dodgy seller not on buyers who can not read!
After reading all the replies I went to have a look at this ad and feedback.
I do believe you made an honest mistake. I believe this because if you look at the title for that ad, it says Tallzall pro when in fact it is Toolzall pro.
Perhaps you thought all these tools were called leathermans, same as people may call a pen a biro when that is in fact a brand name.
I'd put the ad mistakes down to carelessness rather than anything deliberate.
What it probably means is you need to be careful when loading ads, proof read, double check. Spelling & brand names are important.
A good way to find some key words might be to google. I noticed ads for toolzall call it a multi tool.
But getting the name wrong (for anything you sell) in your title is going to work against you as no buyers will ever find it by doing a specific search. Unfortunately your buyer probably searched 'leatherman' & your ad came up.
Mind you, a look at the photos should have put a question mark in his mind as the word leatherman isn't on the tool, which it would be on a genuine one. But you called it leatherman in title & description so yep, you were careless & have paid the price.
Just one thing about feedback from my point of view. When a buyer does the wrong thing-doesn't pay etc. I would never, ever give them positive feedback. Never. All you're doing is pushing up their score & making them look better. Plus a negative comment with a positive dot might get you into trouble with ebay & the buyer can just get it removed anyway.
Better not to leave bad buyers any feedback at all.
Best option is if someone gives a neutral or negative feedback for you, you can reply to them, under that bad feedback. Make it calm, say you refunded or whatever you did.
I'm usually a buyer & I look at what negs a seller has before I buy. It's the first thing i click on. If a seller has replied well to a neg, then I don't worry about it & still go ahead and buy.
