It all sounds positive in theory, but please don't start popping champagne corks yet. If the buyer gets the chance to escalate the case (i.e ask eBay to step in and help), then immediately they will get a full refund AND get to keep the item. Who knows, maybe that's their plan? Then, you'll get a strike on your account for an unresolved issue.

If you contact eBay again, it's highly likely that you will get conflicting information. The robots read off a script and often get confused and give the wrong info. They have no real idea of the rules and regulations of eBay. That's why this forum is so useful because members DO know the rules and regulations of eBay!