Latest update on this saga.....

Buyer has has now escalated this return and asked eBay to "step in and help".  I rang eBay and spoke with CS regarding this. CS looked at the photos and clearly agreed the item is grey. CS also pointed out "his" photo is shown in poor lighting which indicates it may be black. However, the buyer has been told to return the item and will be refunded once tracking shows as delivered.

I asked the CS rep, so what happens if, when I get the item back and verify it is grey by the company on letterhead, where do I stand on appealing this, advising I am then out of pocket postage. Her response was eBay will issue a refund. Ok great.

I then (didn't see the comments by the buyer at this stage, when he escalated the claim) found these comments left by the buyer....

"Comments:The item is not as described. It was incorrectly labelled as grey when at best it s dark or charcoal grey not grey. I have asked a retailer who sells this brand about the colour and they agreed and showed me the jacket in the colour they called as I would grey. If this item was correctly described I would not have purchased it. I have a photo of the correct colour attached. The seller also sent a card stating they work with buyers to correct issues and they obviously do not."

Now forgive if I'm wrong here.... But the buyer was initially claiming the jacket was black, so already has contradicted himself.  One minute he says its black, the next he says its dark grey or charcoal.  Dark grey, charcoal, light grey, grey, medium grey.......is still grey, not black!