I'd agree with tippy here.

That new ebay rep sounds much better & if she follows through on her promises, that's good news for the seller, in that at least the seller won't be as much out of pocket.

But from the buyer's point of view, he has had a big win & to him, this will be proof that all he said to the seller was correct.

I'm at a loss as to how the previous reps were so quick to decide in the buyer's favour because the photos should have given them pause, they should have been able to see it had to be an argument over the exact shade & intensity of grey as you would be hard pressed to get a truly black jacket to photograph as light as it was in a couple of those photos.

If someone ordered a red jacket and got a blue or even a pink one & could supply clear photos of such, fair enough a refund. But not in an argument about the exact shade not being clear on their computer screen.

Let's hope the jacket at least comes back in the condition it was sent.