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@melissah99 wrote:

Ive seen fastways drive past my house atleast once a week and they still continue to refuse to deliver my parcel, because i live "out of town" so they leave it at the post office for me to collect, its frustrating knowing ive paid extra to have it delievered to my house then to have them refuse, the worse part for me was waiting on urgent medical supplies for my sick father, they had in the depot for over a week and had not even called to let me know it had arrived. When i finally learnt they had my parcel i copped abuse about how they will not deliver it and if they had to i could have to wait another week. They are always rude and unprofessional, when they are forced to deliver parcels to big to leave at the post office they complain the whole time and make me feel so small. Such a shame 7 years after the original post this continues.

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I really have to take issue with your account of Fastways' failings.

Firstly, just because you have seen a Fastways courier driving past your house it does not mean he is delivering in your area....he may just live in your area.  Drivers are allocated a delivery run and they do not deliver anywhere else whether they live there or not.

I also doubt that they leave anything at the Post Office.....only one courier can leave parcels at the PO and that is AP's own couriers StarTrack.  Any other courier has to pay a surcharge of something like $16 to leave anything at the PO and very few will do it as their customers do not like paying such a huge amount.

When you order you medical supplies check the order form to see if there is an Authority to Leave option in the address section.

I get regular medical supplies from Queeensland delivered by Fastways and in the last 6 months the ATL option has been there.  I fill it in, and pay on a Sunday night and have the package delivered in Sydney on Tuesday morning before 9am.

I have had runins with them over the years but after speaking to the Managing Director one morning (he just happened to answer the phone when I rang very early) I have had excellent service from them.