Hi there

Really appreciate some advice on this one. A buyer emailed me and asked for a full refund because the item I sent was broken in transit. I responded with 'no worries, apologies, please send me a photo of the damaged item and I will supply a full refund'.

Buyer refuses to supply photo, sends another longer email saying doesn't have time for messing around with photos and has the item (smashed to pieces) in his drawer.

I again ask for a photo and offer to fully refund him upon receipt of photo.

Buyer opens a return request and says item was wrapped in "flimsy" bubble wrap and "thin padded envelope". Again, no photo. 

Does the buyer have to prove the item is broken or will eBay just refund them on the basis of their word? I want to do the right thing but there's something really off about this guy...aggressive and uncooperative.

Thanks