Here was his second response to my request for a photo after he said he didn;t have time for it:

"We have a legal contract - You provide the goods as listed & I pay for the item + postage. I have fulfilled my part of the contract - there is no obligation on me to do anything else. As I see it, one of your main obligations is to show due diligence in packing a fragile porcelain item sufficiently well to prevent breakage - this was not done - it should have been in a box. If you don't want to issue the refund OK - we will let eBay sort it out & then I will post my feedback."

Needless to say, the item was well packaged and 2 other buyers around the same time included specific positive feedback about my packaging in their feedback. I do not accuse people of dishonesty lightly but, of course, you're welcome to draw your own conclusion about him.