@melissad2825 wrote:
Needless to say, the item was well packaged and 2 other buyers around the same time included specific positive feedback about my packaging in their feedback. I do not accuse people of dishonesty lightly but, of course, you're welcome to draw your own conclusion about him.
I don't like to accuse people of dishonesty lightly either, but in my experience of buying HUNDREDS of china and crystal items on ebay, I'd say less than 20% of the sellers packed the items adequately.
I've bought several sets of crystal glasses in Australia and in almost every case they were packed in one layer of bubblewrap with no other padding to fill the box and stop them moving them around. It's a tribute to AP that they arrived in one piece. Those sellers all thought they packed well, and some even thought they went 'above and beyond'. 
All the china I bought (cups, saucers, plates, etc) came from overseas and the number of broken items I received was heartbreaking. Full teasets ended up as partial teasets and in one case only one cup survived out of six. What a waste! All they needed to do was use a slightly bigger box and fill it with scrunched up newspaper.
One seller I bought a cup and saucer from got feedback for the same item from other buyers saying wonderful packaging, but mine was woefully inadequately packed. It was exactly the same item as mine (I only won one of the three they auctioned) so either they packed theirs better or the other buyers didn't know how lucky they were that their items arrived intact - and too many buyers don't like to say anything negative in feedback to warn others.
I don't see why a buyer should go through hoops when they received damaged goods if the seller couldn't be bothered to make any effort when packing. The onus is on the seller to make sure all items are packed properly in the first place and if they can't be bothered they should be the one who loses out, not the buyer. Prevention is better than cure, and good packaging is the best form of insurance there is. Lying to say they need photos to make a claim through AP would make me less inclined to bother.
