@brerrabbit585 wrote:
I don't see why a buyer should go through hoops when they received damaged goods if the seller couldn't be bothered to make any effort when packing.
Substantiating a claim should never be considered a hoop, IMO, regardless of the circumstances. And it would only feel like a hoop to those who don't have any provisions in place to actually substantiate their claim. For everyone else it's just standard procedure.
