Revenge feedback and eBay policy loopholes

I have been the victiom of revenge feedback by a very nasty and decptive eBay member.

 

I have reported the full thing to eBay and they say they will take action, but the only way I could get rid of the unwarranted revenge feedback was to cancell the sale I made and refund the money to the vengefull buyer.

 

I would have loved to have kept the money, knowing that she could not pick-up. She lives in another part of the country.

 

The negative feedback will take 24 to 48 hours to be removed from my profile.

 

Will eBay actually do anything about this?

 

Should I use this forum to name and shame the eBay member?

 

Is there an eBay policy against this?