that's fantastic! :] sounds like you've ended up getting everything sorted out. couldn't be more happy for you.

a lot of the time, these sorts of circumstances are the end of people's ebay lifespan and they either don't get their accounts unlocked or can't get the answers they're looking for. they get frustrated to the point of being put off for good. 

it's also handy to know that the call-back option is still one of the best methods for getting assistance when needed and fantastic that their social media reps are also timely in responding.