I am one who never received a parcel from fastway. Numerous attempts to locate the parcel (a very expensive one) were met by promises to investigate and to call me. None of which were ever done.

Phone calls made to fastway on their advertised phone numbers (including a Sydney number) were diverted to a call centre in the Phillippines.

I did receive a 2 sentence email from them stating that they think it has been lost. According to the tracking number, it  showed it being at one of their distribution centres, and to this day fastway have not contacted me in any form.

As a result I now check what courier service items are being sent via. If it is fastway, I request another service and if my request is denied, i dont deal with the company or person. 

Note: Capital letter was excluded from fastway as they dont deserve a capital.