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@lm-entertainmentwrote:

have you lodged cases with Australia Post's my support / case platform? you can lodge cases on there with the tracking numbers for delivery issues / delays / lost items. 

 

https://auspost.com.au/portal/#/login

 

you can then take the case number and send a message to them via facebook (as previously suggested), twitter, or another form of social media and they'll usually act on them pretty quickly. 

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I recommed you follow this advice - it's not clear to me if you're using letters or parcels for your standard postage, but looking at your completed listings, I am guessing parcels mostly, maybe not for the boxes if you flatten them, but regular parcels should have tracking even without extra cover or SOD.

The express parcel obviously will have tracking, and the fact that there's been no scan events since lodgement suggest an Aus Post issue (I don't think there's a problem with your box listing. I don't really know why people would buy them, but you have made no attempt that I can see to try and fool people about what they're getting, quite the opposite, so I'd be surprised if your buyers didn't know what they were buying). 

Advise your buyers that you are lodging formal inquiries with Australia Post, ask them if they would please wait a few extra days so that you can try and find out more information, double check that their delivery address is 100% correct, and reassure them that you will provide further options if Australia Post can't locate the packages (you'll likely be forced to anyway, so better to show them you're going to willingly). For any tracked packages Aus Post can't locate / deliver, ask them to compensate you (they can pay up to $50, plus cost of postage for tracked but uninsured parcels), as that should help reduce the losses if you can get compensation.