Hi, 

Thank you for your kind reply and I trully appreciate with your help.

Unfortunately I didn't have good relationship with my LPO now, it was a harmonious relationship until I complained about their services late Jan, it was a long story but in short, if you use Google to search the PO at city you will find my LPO has the lowest score through all, and all of reviews are just right! I hope a complaint to their services would bring us some more professional, or just patiente front desk while I am totally wrong then. Parcel Issues rising just from Feb. 

I don't have solid proof to support my feelings. However, none of my parcels have any issues after I shift to another PO, til today I posted another 15 or so and all of them delivered on time without a miss. 

it would take me just 5 min more walking but saved hours in calling, dealing later. 

Lesson learnt, I won't bother any services for PO, not any more. If eBay has a better delivery service I will then trust eBay