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@1688storewrote:

Hi everyone,

 

I personally think eBay should implement a policy regarding item lost in transit. We as sellers should not be held responsible for item lost in transit because our responsibility is to send the item off within a timely manner and if the item is lost in transit that is way out of our control.

 

Also eBay should implement a policy that if the buyer doesn't use any shipping method with tracking code the seller is not liable for any item lost in transit.

 

However if they selected a shipping method with tracking code and the item is lost in transit then the seller can help the buyer try to recover the goods or get compensation for the buyer.

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What you're describing is pretty much how it used to be on ebay over a decade ago. The buyer paid the money and if they wanted extra such as tracking, they paid more. But here's the rub. If their item didn't come (even if they had paid for tracking) there was not a thing they could do about it.

Back in those days a seller could ignore you, ignore any queries-nothing you could do. If a month or so later you dared to give them a neg they could reply that it wasn't their fault, blame the post.

Now I'm asking you to look at this from the point of view of a buyer because that sort of thing happened to me a few times. Say you had paid over maybe $40 & you got nothing, plus no proof anything was posted (& I think we can take it that if those things still haven't arrived after 12 years or so, they weren't posted, the seller lied), how likely is it you'd be keen to keep using ebay?

The answer in 2018 is not very likely, because there are lots of other online places to buy & they're reliable.

If you send something without tracking and it gets lost, I think a buyer should be entitled to money back as there is no proof you sent the thing. Basic as that.