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@1688storewrote:

From business point of view the self insurance is not feasible because wasting a lot of money in the long run and what about when you have more than 100 INR cases.

 

In reality buyers are thieves because they already found the loophole to lie to eBay about that they haven't received the items. To really solve this problem eBay should add to their existing policies that the seller can't be held liable for items lost in transit because the carrier delivered the items to the buyer.

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if you are being targeted by unscrupulous eBay buying thieves you need to include tracking on all your items by not giving the buyers any choice.  If you think this will make your items uncompetitive then what is the cost of hundreds of INR case refunds compared to potential lost sales through adding tracking cost to every listing?

You can’t expect genuine buyers who do not receive their item to just lump it, and you can’t expect eBay to cover the refund costs for untracked items as this would send seller fees through the roof.