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@1688storewrote:

From business point of view the self insurance is not feasible because wasting a lot of money in the long run and what about when you have more than 100 INR cases.

 

In reality buyers are thieves because they already found the loophole to lie to eBay about that they haven't received the items. To really solve this problem eBay should add to their existing policies that the seller can't be held liable for items lost in transit because the carrier delivered the items to the buyer.

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It is impossible to waste money when self-insuring, because the funds come from the buyers themseleves, since it is included in the price you charge.

On the $6 item, instead you charge $6.10, or $6.20. This is how businesses all over the world, big and small, handle shrinkage (the term used for lost stock due to things like theft), even when they have other systems in place like security cameras, security tags that set off alarms, and even security personel trawling the store and keeping an eye on people - they are all costs the business outlays to protect themselves, and yet every time someone buys from them, they get the funds to cover those costs and make a profit. When you buy an item from anywhere, you are contributing to the cost of items other people stole. 

This of course shows that some people are thieves, but you can't paint everyone with the same brush - it's wise to be informed about what can happen with some transactions, and take measures to protect yourself, but if you start to feel resentment towards your customers, and treat everyone on the assumption that they'll lie and steal, even if your business somehow becomes wildly successful, you will not enjoy your job. 

Again I ask, would you be happy to accept the seller saying "too bad" if you bought an item that was never received?