We were told very early in the piece to be very careful listing items with Flaws and to make sure everything was described accurately. We were even advised to simply not list them.

However, in the majority we deal with vintage items, a certain percentage of which will have the odd flaw, of varying degrees. We've adopted the advice about listing accurately. We're very sensitive about it and go to the lengths of inspecting items with an LED aided magnifying glass and including in our descriptions, all that we can see. In most cases we repeat it. Oh, and this relates only to cosmetic flaws, scratches, minor dents, tarnish etc. We don't list anything with a 'defect' causing operational difficulties.

Now, not that we've had any complaints, or grey or red feedback, or any type of real concerns, it's interesting to note the odd piece of less than enthusiastic feedback, relative to those items with say, the more apparent flaws, or blemishes in the aesthetics department. This is, despite the fact that everything was described very accurately.

Not a complaint, just an observation. It's like as if certain buyers are saying, "Yeah, okay, but??" With that slight inference they were just a penstroke away from a bit of red.

We're sure buyers read of the flaws, but they seem to downplay them somewhat in their minds, in deference to really wanting the item, regardless, and perhaps then it comes home to them when they receive it.

We're considering simply not listing any item with flaws that are just a bit too apparent.

Anyone else come across behaviour like this?

Melina.