@pats_treasureswrote:
Buyer bought and paid for an item that is pick up only. I contacted them with the location and phone number. No reply so after a week I sent a reminder, still no answer.I thought I would allow another week making two weeks since purchase. My query, what is a reasonable time to allow for no communication before I cancell the sale and refund the payment? Patricia.
Pats_treasures, you say that you "contacted them". Was this via message?
You may want to contact the buyer by phone. I know that eBay messages have been ridiculously slow of late, and it's just possible that the buyer has not been receiving your messages.
I believe you should have the buyer's phone number from the order details, yes? If not, use the Find contact information link, give the buyer a call, and explain that you've attempted to contact them over the last 2 weeks to arrange a time for them to pick up the item. I agree that you would be best off giving a deadline as you cannot hold the items indefinitely.
