Hello, missmillerscat,

Have you tried contacting the buyer through the Resolution Centre? It almost sounds as though you have not done that, since you've received emails from eBay with "The buyer is still waiting to hear from you [...]".

If you haven't, then reply there now, stating that you have accepted the return request, etc.

I think you'd best contact eBay directly - using the Have us call you option (during business hours - 8 am to 10 pm, 7 days a week) .

The very last thing you'd want is for eBay to step in. That would be an automatic defect against your selling account.

Explain to the rep (during the phone call) that the phone has been disconnected, the buyer has not returned the item, there's no response to your messages / emails, you have accepted a return request and sent a satchel to the buyer, and the jacket received positive feedback at the time. In light of all these circumstances, you would like eBay to look at this case again.

But ... be very very careful about any suggestion on eBay's part that they step in or that you escalate.