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@countessalmirena wrote:

Hello, missmillerscat,

 

Have you tried contacting the buyer through the Resolution Centre? It almost sounds as though you have not done that, since you've received emails from eBay with "The buyer is still waiting to hear from you [...]".

 

If you haven't, then reply there now, stating that you have accepted the return request, etc.

 

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I contacted the buyer the same day I received her intial message requesting the return. Was this through the Resolution Centre? No idea. It was from the page that was linked to the ebay return request, so there is no record of it in my Sent emails folder. I used the option to 'Send the buyer a message' in which I told her I would send a prepaid satchel (I don't use ebay labels) to which she promptly responded and said " i will post soon as i get the bag thank you". .