@munchkin83munchkin wrote:
Thanks for all the responses.....It seems everyone is saying not to escalate. I have heard before that ebay will usually support the buyer in these situations. I mentioned this to ebay and they were adamant that this isn't necessarily the case...but it seems everyone seems to think otherwise
I've had ebay side with me plenty of times before, even in a few cases where I did not have a tracking number (but these were a long time ago and the buyers were plainly fraudulent). Still, escalating to ebay is not something I would ever do. The chances of the buyer backing down are much higher than the chances of ebay siding with you. Fight the cases on your term, if you don't think you can win, just refund, rightly or wrongly.
Now, if we were talking PayPal cases, I have never lost a PayPal case I decided to fight. There is no secret which company I think is fairer.
