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on 08-05-2018 05:52 PM
Alternatively - identify the order on your Manage All Orders page. Click 'Create Postage Label' from the drop down list again. At the top right of that page is a link to 'Manage Postage Labels'. You might have to change the period at the top of the table - but you should be able to see the postage label you printed. Under 'More Actions' there is a request to cancel the postage. I generally use the reason that the postage label has been lost.
Hope this helps -
Sarah