Hi there, can someone explain the LATE SHIPMENT RATE details please? I looked on the help centre but tells very little. I have a late shipment rate of 56%? what does that mean. I ship same day or next and have only missed one due to buyer not providing proper address and waiting for email confirmation. If it is not delivered by scheduled" day that is a touch unfair given Austrlia Posts poor record of meeting expected time delivery days. Many thanks in advance. Dave