How does a buyer cancel an order

millyminder
Community Member

on ‎06-06-2018 01:27 PM

G day all  I sold an item that was unfortunately damaged when packing ,emailed the buyer  who was fine about it & I refunded straight away through PayPal. As there were no  fees  involved ( it was on the freebies) I did not worry about it Will it just go away on both  of our selling/ buying accounts or does the buyer have to put in a cancellation request I know if I do I get a black mark  Thanks in advance

 

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lyndal1838
Honored Contributor

on ‎06-06-2018 02:01 PM

The buyer cannot cancel anything.

As they have received a full refund they cannot open a dispute of any sort.

 

Just ignore it.....as far as the buyer is concerned it will just drop off their Purchase History in a few weeks although they can "hide" it if they want to.

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millyminder
Community Member
In response to lyndal1838

on ‎06-06-2018 03:08 PM

Thank you

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